Hi, I'm Adam!
I am an engineer and a humanist. I run a technology company which has won the Family-Friendly Company and Best Workplaces™ awards, and has been listed by the Financial Times and Deloitte as one of Europe's fastest-growing companies.
With over 20 years' experience in the IT industry, and having lived with severe haemophilia all my life, I know only too well that it is often the greatest limitations that give rise to the most valuable lessons.
As an engineer, I rely on data and research. However, as a humanist, I believe that people should be at the center of everything we do.
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As an engineer who relies on reliable data and personal experience, I highlight the challenges and opportunities that technological progress brings. As a humanist, I strive to remind people that human beings should always be at the centre of everything we do.
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Over the years, while running numerous mentoring sessions and meetings with leaders, I have received many questions about the challenges linked to leadership, team management and skills development in the technology sector. I have noticed that some of them come up regularly. To make this knowledge easier to access, I have gathered the most frequently asked questions and my answers to them. I hope you will find useful guidance here that will help you develop your leadership skills in the world of modern technologies.
In my view, technology should support people, not replace them. It is people who drive innovation, and when technology is created with them in mind, it is better suited to their needs and solves real problems. Technology without a human context can lead to issues such as automation that ignores its impact on employees or decisions being made solely on the basis of algorithms that overlook ethical and social consequences. I am strongly opposed to this.
For me, leadership is not only about managing a team, but above all about constantly motivating and inspiring others. It is also the process of creating an environment that supports collaboration and development, so that teams can achieve shared goals. In addition, a leader is someone who should build relationships based on trust, set the direction of action and encourage others to follow it, while at the same time listening to and taking into account their views on the chosen path.
A good leader has a set of skills that make it possible to lead a team effectively. The most important include the ability to inspire, to build trust and to create an environment that fosters development. Empathy and the ability to listen make it easier to understand the needs of team members and adapt the leadership style to their expectations. As a result, the leader creates an atmosphere of openness, which supports higher employee engagement.
Beyond that, modern leadership requires leaders to possess an additional set of competences. Team members expect, among other things, that their leaders will have:
Leadership can take different forms depending on the context and the needs of the team:
Personally, I am a strong advocate of servant leadership. It assumes that a leader should first and foremost serve their team or community.
When we say that being a leader is a gift of serving others, we overturn the traditional perception of leadership as power or domination. Instead, we are able to emphasise that it is about caring for others, supporting them and guiding them in a way that allows them to grow and achieve their goals.
The difference between leadership and management lies in how we approach people and processes in an organisation. Management focuses mainly on planning, organising and controlling resources in order to achieve specific goals. It covers a lot of repetitive tasks such as overseeing day-to-day operations, ensuring efficiency and maintaining order within the company’s structures. Leadership, on the other hand, is about inspiring and motivating people to take action. Leaders define a vision that should encourage team members to strive together towards the set goals and achieve them. Leadership focuses on building relationships and trust, as well as on developing the potential of the team and shaping organisational culture. You could also say that leaders act as mentors and guides, and are responsible for supporting teams in overcoming challenges and for taking care of their development.
A leader does not always need to hold the most senior role. They often operate at different levels of the organisation, and their strength lies in influencing the team and shaping organisational culture, regardless of their formal position or title. To a large extent, it is our leadership skills that make us leaders, not our title.
Trust is the foundation of effective collaboration and goal achievement. When the team trusts one another and their leaders, it becomes easier to share ideas and support each other in difficult moments. Trust reduces conflicts and allows people to focus on work that creates value. It is built primarily through authenticity, consistent behaviour and open communication. Leaders must be transparent, keep their promises and create a space where everyone can freely express their opinions.
Trust means that team members are more motivated and more willing to commit to projects. It supports better communication, which in turn makes it easier to solve problems and make decisions quickly. In an atmosphere of trust, the team feels supported by the leader, which builds loyalty and reduces employee turnover.
There are six basic principles according to which a leader builds trust. These are:
Listening to employees and taking their feedback on board allows leaders to understand the needs of the team better and to identify potential problems at an early stage. This makes it possible to introduce changes that improve not only the efficiency of our companies, but also employees’ satisfaction at work. When you regularly ask team members for their opinion (and genuinely care about it), they feel appreciated and seen. Such an approach increases their engagement and motivation. Feedback from the team can also provide you with valuable information about how effective the organisation’s strategies and processes are.
Providing constructive feedback on a regular basis also strengthens relationships between managers and employees, which directly leads to higher morale and greater job satisfaction. Leaders who receive constructive feedback about their strengths generate higher profitability for the organisation than those who do not receive any feedback.
Constructive feedback will help you develop both your employees and yourself as a leader. It enables you to understand strengths and areas for improvement. However, it is important that you base your feedback on facts rather than subjective opinions. Avoid criticising people in front of others and choose the right moment to have the conversation. In addition, being open to dialogue will ensure that feedback becomes two-way, which can lead to real change.
An important aspect of giving feedback is its timeliness and precision. Constructive feedback should be provided as soon as possible after a given situation is observed. This makes the reference points much more accurate and up to date. It is also worth using specific examples, avoiding vague statements and clearly explaining what changes are expected from us. In this way, we help avoid misunderstandings and enable the other person to understand our expectations properly.
Using critical thinking brings many benefits. It allows for better decision-making by analysing information from different sources and assessing its reliability. It enables more effective problem-solving by identifying the root causes of challenges and developing effective action strategies. Critical thinking also helps avoid cognitive biases and prejudice, which leads to a more objective assessment of situations. In addition, it supports innovation by encouraging people to question existing patterns and look for new perspectives. As a result, a leader builds their authority and the trust of the team by demonstrating the ability to act rationally and thoughtfully.
Extreme questions are those that are designed to spark our creativity and help us find a solution we would not even have dared to consider before. They are very often used during brainstorming sessions. They are also used to create unique business models (so extreme that they stand in opposition to our critics and competitors).
Improving your leadership skills in the technology sector requires combining technical knowledge with people skills. You can be the smartest person in the room, but if no one is able to understand what you are talking about, you are on the road to disaster. Communication and empathy, as well as the ability to listen actively are absolutely crucial if you want to lead a team effectively. It is also worth regularly reflecting on your own management style and seeking feedback. This will help you continuously refine your skills.
As Gallup data show, only 10% of people have a natural talent for managing others. The rest of us simply have to learn. What distinguishes a good leader from others includes, among other things, empathy, communication skills, decisiveness and authenticity. A good leader can understand other people’s needs and emotions, communicate clearly and listen to team members’ views. They make decisions based on sound analysis (and not on subjective opinions) and are consistent in their actions. Many of these traits can be developed through practice.
You can learn empathy by paying more attention to other people’s perspectives and listening to them actively. You will improve your communication skills through regular practice and openness to feedback. Decisiveness simply grows with experience and self-confidence. And authenticity is about acting in line with yourself and your values.
Unfortunately, it turns out that at least 50% of the skills currently required of managers are ones that leaders do not yet possess. The remaining 50% are those they have always needed, but which now have to be developed to a much higher level. This confirms my belief in the need to search for new leadership models that can meet the rapidly changing demands of the business environment. They are essential, especially if we want to avoid crises in the company in future or handle them effectively. The most sought-after competences and/or those that need to be deepened include:
In the coming years, leaders will also have to demonstrate the ability to strike a balance between caring for people and holding them accountable.
Servant leadership is a management style in which the leader puts the needs and development of their team first, ahead of their own interests or ambitions. Such a leader focuses on supporting employees, helping them reach their full potential and creating an environment that encourages collaboration and mutual respect. The essence of this approach is the belief that organisational success stems from the success of its members, and that the leader’s role is to make this possible.
Leaders who practise servant leadership do, however, face certain challenges. One of them is the need to strike a balance between supporting the team and maintaining an appropriate level of authority and accountability. At times, they may encounter expectations that they will make rapid decisions or impose a clear direction, which may conflict with their natural tendency to consult and consider the opinions of all team members. There is also the issue of such leaders being perceived as too soft. There is a risk that an empathetic approach and a focus on other people’s needs will be interpreted as a lack of firmness or decisiveness. It is therefore important for a servant leader to be able to set clear boundaries, communicate expectations and make tough decisions when necessary.
AI can change the business world by increasing companies’ efficiency and innovativeness. Automating routine tasks allows employees to focus on more strategic and creative work. Businesses that use AI can better predict customer needs, tailor their offers and bring new products to market faster than the competition.
Research shows that modern companies are increasingly using artificial intelligence in the decision-making process. AI is also changing the way companies generate their revenues, manage operations and collaborate with both customers and employees.
Despite the undeniable benefits that come from using artificial intelligence, we cannot ignore the risks linked to handing decision-making responsibility over to machines. AI is based on data and pre-defined models, which means that leaders must use these tools consciously and responsibly, ensure adequate education about them and supervise the teams that work with AI. We must not trust automated systems blindly, as their analyses can also be flawed. The final, strategic decisions should always be considered and approved by a human.
Leaders must ensure that AI-based systems are designed, programmed and used in a way that is ethical and respects the organisation’s values, social norms and legal requirements, as well as protecting privacy. Before introducing artificial intelligence into the organisation, companies should establish sets of rules and procedures that comprehensively regulate how these tools are used, and how they collect, analyse and use data. They should also be confident about the full transparency of the actions and decisions made by these systems.
If I had to place this on a scale from 1 to 10, I would say around 6. Artificial intelligence provides leaders with tools that can help them make better decisions. AI makes it possible to analyse large amounts of data in real time, which also helps predict trends and identify new business opportunities. However, artificial intelligence is not able to replace leaders. Leadership is not just about data-driven decisions, but above all about the ability to inspire people, build trust and create a vision that the team wants to follow. AI still does not have human qualities, intuition or the ability to build deep relationships, all of which are essential for effective leadership.